1. Introduction
This Privacy Policy describes how GridSync (“we”, “us”, “our”) collects, uses, and protects your information when you use our website or engage in our services, including PG&E applicant design, electrical panel upgrades, EV charger installations, microgrid infrastructure design, and related electrical contracting services.
2. Information We Collect
We collect both personal and non-personal information to provide and improve our services.
A. Information You Provide
- Name, email, phone number, and contact details.
- Project information, site details, photos, and documentation.
- Billing information (if applicable).
- Messages submitted through our website or by email.
B. Information We Collect Automatically
- IP address, browser type, device information.
- Pages visited, time spent, and site behavior.
- General location based on IP.
C. Cookies & Tracking Technologies
We use cookies, analytics tools, and similar technologies to improve website performance, analyze usage, and support marketing activities.
3. How We Use Your Information
We use your information for:
- Preparing quotes, project designs, and engineering layouts.
- Scheduling installations, inspections, and PG&E coordination.
- Processing payments and maintaining billing history.
- Improving website performance and user experience.
- Sending updates or service-related communications.
4. Sharing of Information
We do not sell your personal information. We may share it with:
- PG&E or local authorities for project permitting or approvals.
- Trusted contractors and engineering partners assisting with your project.
- Service providers (hosting, analytics, payment processors).
- Legal authorities when required by law or for safety reasons.
5. Data Security
We implement reasonable technical and administrative measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information only as long as needed to complete services, comply with legal obligations, resolve disputes, and maintain project documentation required for inspections or utility coordination.
7. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Request a copy of your data.
You may submit a request by contacting us using the information below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or security of those sites.
9. Children’s Privacy
We do not knowingly collect personal information from children under 16. If you believe we have received such data, please contact us so we can remove it.
10. Changes to This Policy
We may update this Privacy Policy occasionally. The “Last updated” date at the top of the page will reflect the most recent version.
11. Contact Information
For privacy questions or data requests, contact us at:
Email: privacy@gridsync.com
Address: San Francisco Area